Scynce warrants that for a period of five (5) years* from the date of shipment of its Products (“Warranty Period”), the Products will conform to specifications published by Scynce for each Product in effect as of the date of shipment of the Product (“Specifications”). All Specifications are based on LM80 data sheets from their respective LED chip manufacturers. This translates into Scynce warrantying that during the Warranty Period the light will maintain at least 80% of its original light output and that no more than 10% of the LEDs will fail.
With respect to any Product confirmed by Scynce as not conforming to its respective Specification during the Warranty Period (“Defective Product”), Scynce will, in its sole discretion, repair or replace the Defective Product free of charge. Scynce will also pay shipping and handling fees associated with the repaired or replaced Defective Product anywhere within the continental United States of America.** Shipping outside the continental U.S.A. may incur additional fees at Buyer’s expense. The Warranty Period is not extended for repaired or replaced Products.
EXCEPT FOR THE LIMITED PRODUCT WARRANTY ABOVE, SCYNCE MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE PRODUCTS, INCLUDING ANY (A) WARRANTY OF MERCHANTABILITY; (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; (C) WARRANTY OF TITLE; OR (D) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY, WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE.
This Limited Product Warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow Product instructions; (e) modifications; (f) unauthorized repair; (g) normal wear and tear (including powder coat); (h) external causes such as accidents, abuse, or other actions or events beyond Scynce’ reasonable control and the Limited Product Warranty does not apply to Products whose ownership cannot be verified.
Buyer must: (a) obtain a Return Merchandise Authorization (“RMA”) number either by calling 480-256-0017 or requesting an RMA via email at firstname.lastname@example.org during the Warranty Period; (b) ship the Product prepaid to Scynce at 4641 E. Ivy St., Mesa, AZ 85205; (c) include a copy of the original invoice or product registration (“Documentation”); (d) clearly mark the RMA number on the Documentation and on the outside of the packaging used for shipment; and (e) include a description of the non-conformity specifically relating to a performance parameter associated with the Product’s Specification (“Defect”), along with the Buyer’s physical return address (no P.O. Boxes) and contact information to include, at a minimum, Buyer’s phone number and email address in order to request warranty service.
THE REMEDIES DESCRIBED ABOVE ARE BUYER’S SOLE AND EXCLUSIVE REMEDIES AND REPRESENTS SCYNCE’ ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. SCYNCE’ LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY BUYER FOR THE DEFECTIVE PRODUCT, NOR SHALL SCYNCE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
Notwithstanding the foregoing, Buyer may return the Product within thirty (30) days of receipt of such Product (“Return Period”) for a full refund, but only if Buyer: 1) obtains an RMA for the returned Product; and 2) returns the Product in a saleable condition with prepaid shipping in its original packaging. Any Products accepted for return within the Return Period may be subject to a fifteen percent (15%) re-stocking fee.
*5-year Warranty Period applies only to lighting fixtures. All other Products sold by Scynce are warrantied for a period of 1 year from the date of shipment.
**Only if the Defective Product is returned within the first ninety (90) days of the Warranty Period (“Initial Period”). Scynce will pay the return shipping and handling fees for the repaired or replaced Defective Product if the Defective Product is returned after the Initial Period but before the first year of the Warranty Period has expired. Buyer is responsible for all shipping and handling fees if the Defective Product is returned after the first year of the Warranty Period has expired.